if you are a photographer and you are looking for a new bag to carry your gear, you should look no further than Tenba Gear. i have had a tenba back pack that i have used for 3-4 years and recetly needed to get a rollie bag that wasn't so hard on my back when travelling. so i bought the tenba rollie bag (see below). i used it for the first time this weekend and it worked perfectly...until i got home. when i went to put my bag in the car the handle broke off. knowing that Tenba makes good gear (i have never had any trouble with my other bags from them) and stands behind their products, i thought i would call them and see what i could do about getting it returned...

here's the side note for anyone running their own business. since i bought my first tenba bag, i knew i would be a lifetime user, their design and ruggedness is outstanding. of course the second my new bag broke, i was ready to move on and just wanted to return the bag, i was frustrated. here is what happened. i called Tenba customer service. i did not wait on hold. i was connected immediately with the person who handles any kind of repair or replacement. he said "what happened?" i said, "the bag broke" he said, "what's your address? i'm shipping you a new one. keep the one you have or throw it away, whatever you want." he also said, "if you ever have trouble with any of our gear, just call us and we will ship you new gear anywhere in the world you might be." what was a negative and frustrating situation for me turned into a positive and they even turned me into an evangelist for their gear. so as a summary to this experience i will steal from Master Card and say:

Tenba Backpack $285...Tenba Rollie Bag $322...Tenba Customer Service...PRICELESS!

Let's be sure to remember this when dealing with our own customers.

Heres the lovely Tenba Rollie Bag